As of August 1, 2021, the address of the company will change. After this date, please send returns to the following address: MLE S.C., ul. Kopernika 17, 81-846 Sopot

FAQ

 

1.  Can I have my order sent to a different address?

Of course. You just need to choose the option “send to a different address” in the order form and provide the shipping details.

2.  How can I pay for my order?

The available payment options are:

  • a traditional bank transfer to our bank account
  • an instant bank transfer via Przelewy24, Paypal
  • cash on delivery

3.  What are the shipping costs?

Domestic shipping costs are:

  • PLN 15 via DPD (prepaid)
  • PLN 18 via DPD (COD)
  • PLN 13.50 via InPost Parcel Locker (prepaid)
  • PLN 15 via InPost Parcel Locker (COD)

International shipping cost (via UPS) will be automatically added to your order cost once it is placed.

4.  How can I check the status of my order and when will I know that my order has been dispatched?

You will be informed about each order status update via e-mail.

5.  Is personal collection possible?

No, it is not possible.

6.  How much time will it take to process my order?

We process orders within 2 to 7 working days.

7.  Can I cancel an order that has already been accepted for processing?

The order can be cancelled up until an invoice is issued.

8.  Can I return the purchased item?

You can return the order for any reason within 14 days from the delivery date.

9.  When will I receive a refund for the returned items?

You will be refunded within 14 days from the delivery date.

10.  How will I be refunded for the returned items?

In case of cash on delivery payment, the appropriate amount of money will be refunded to the bank account indicated in the return form. If you selected online payment, we will use the same method to refund you.

11.  Can I return the items by sending a COD parcel?

There is no such possibility. We do not accept COD parcels. The parcel should be paid before you send it back.

12.  Is there a possibility to exchange an item without a financial transaction?

No, there is no possibility to exchange an item. You can return your order and place a new order for a different size or colour.

13.  What if I choose online payment but fail to pay for the order?

Online payment can be made within 3 days from the order placement. If the payment is not made within 3 days, the order will be automatically cancelled.

14.  What if the payment link does not work?

If the payment link does not work, please send us an email to: office@mlecollection.com. We will send you our bank details that you can use to pay for your order.

15.  Can I return my order via a parcel locker?

No. The return should be sent directly to our address.

16.  How can I lodge a complaint?

In case of a complaint, you should follow the guidelines that can be found in “Return -> Complaints”.

17.  What should I do if I receive a damaged parcel?

In case of a delivery of a parcel that was damaged in transit, you should draw up a damage report with the courier or online on the carrier’s website, make a photo documentation of the damage, and inform us about the situation via email.

18.  How do I choose the right size?

Use the size chart available for every item.

19.  Do I need to register to place an order?

Registration is not necessary for order placement.

20.  Can I combine two orders?

We can combine two orders that were placed on the same day.

21.  Can I return more than one order in one parcel?

Of course. Please, remember to include the information concerning the order numbers of the returned items.

22.  Can I have my order sent at a later date?

Of course. Please, inform us about the desired delivery date in the order comment.

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New office address

As of August 1, 2021, the address of the company will change. After this date, please send returns to the following address: